purchases
Returns conditions
You may return the flowers should you be unhappy with them, return on the same day of delivery for a full refund. if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 3 days of giving your flowers back to the delivery team, however, in many cases you will receive a refund more quickly.
If delivery address was in nottingham then we will collect the flowers on the same day. If the delivery took place out of Nottingham then we will collect the flowers within 1 day.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Alternatively please feel free to give us a call on 0800132030
Your statutory rights are not affected when purchasing vases and teddy bears as add ons or as a stand alone gift. You may return these items in the same condition as when purchased.
Delivery
When you are placing an order, you will be given a selection of delivery options.
All our products can be ordered for same day delivery in nottingham and next delivery in rest of UK.
Refunds
Nottingham city florist Local delivered flowers. Due to the perishable nature of our goods (flower orders) any complaints or refunds will be dealt with on an individual basis. Please telephone or email us with any problems you may have experienced. Nottingham city florist will issue a refund within 2-5 business days of receiving your returned goods.
National or International orders sent to Nottingham city florist via a relay system will be subject to a relay systems own complaints procedure.
Where Products are being returned to us we advise you to return Products by a secure postal method to the address given to you by our customer services representative and obtain a receipt as proof of returning it to us. If you have difficulties returning the Products, for example, by reason of their size, please contact us to arrange a suitable solution.
Please contact us using the details shown on this page, thank you.